Looks like you’re interested in finding out more about our Privacy Notice, or maybe you accidentally clicked the link and found yourself here, the lonely place where legal jargon hangs out. Whatever the reason, we care about your privacy concerns and are happy you’re here. Long document short, we capture some data about you — sessions, the regular analytics stuff, and we’ll take your email and other information when you give it to us — but we don’t sell your data, only share it with service providers for limited purposes, and mostly use it to help your reservation process go smoothly and for internal marketing purposes. Read on for the full Privacy Notice nitty-gritty.
Ace Group International, LLC (“AGI”), Ace Hotel & Swim Club Athens and their affiliates believes in protecting the privacy of personal data and wants you to be familiar with how we collect, use and disclose information collected from individuals who visit our website at Ace Hotel, Shop Ace Hotel and Ace Hotel Reader (the “Websites”). This Notice covers AGI’s practices and procedures as they relate specifically to information we collect at our Websites, but excludes services that state that they are offered under a different privacy policy.
Our Privacy Policy explains: (1) what information we collect; (2) why we collect it; (3) how we use that information; (4) how we may share it; and (5) the choices we offer, including how to access and update information. Specifically, our Privacy Policy covers the following topics:
- 本隐私政策何时适用
- 我们可能在网站上收集的个人数据
- 我们通过您使用的服务获取信息
- Cookies 和类似技术
- 我们如何使用所收集的信息
- 收集个人数据的法律依据
- 我们分享的信息
- 其他用途和披露
- 您未能提供个人数据
- 我们对您个人数据的保留
- 您的选择以及访问、更新或删除您的个人数据
- 社交媒体平台和网站
- 第三方链接
- 国际传输
- 保密性和安全性
- 儿童
- 直接营销和“禁止追踪”信号
- 网站隐私声明变更
- 如何联系我们
Please familiarize yourself with our privacy practices and let us know if you have any questions. By using the Websites, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Websites.
Irrespective of which country you live in, you authorize us to transfer, store, and use your information in the United States, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live. Learn more about our data transfer operations in the “International Transfer” section below. If you do not agree to the transfer, storage and use of your information in the United States, and any other country where we operate, please do not use the Websites or Services.
本隐私政策何时适用
Our Privacy Policy applies to all of the services offered by Ace Hotels and its affiliates, and services offered on other sites, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.
Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.
Personal Data We May Collect and Use at the Website
“个人数据”的定义是您提供的信息，该信息可识别您是我们网站的使用者。我们可能会收集您自愿提供给我们的个人数据，以及您使用和访问网站时自动收集的个人数据。该个人数据可能包括：
- Name
- Postal Address (billing and shipping)
- Telephone number
- Email address
- Credit and debit card numbers
- Financial information
- Birthdate
- Booking, stay, and purchase history
- Social media nickname
- Communication preferences
- IP Addresses
- Device information
- Location information
- Region
The Sites offer interactive and social features that permit you to submit content and communicate with other users. You may provide personal data to us when you post information in these interactive and social features. Please note that your postings in these areas of the Sites may be publicly accessible or accessible to other users.
Unless specifically requested, we ask that you do not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to race and ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric information, physical or mental health information, medical insurance data, sexual orientation, criminal background, or administrative proceedings and sanctions).
Please note that if you do not provide us with Personal Data, your ability to use certain aspects of our products and services may be limited.
我们通过您使用的服务获取信息
我们会自动收集某些信息，例如您的操作系统版本、浏览器类型和互联网服务提供商。当您使用我们的网站时，我们会自动收集这些信息并将其存储在服务日志中。其中包括： 您如何使用我们网站的详细信息；互联网协议地址；以及唯一标识您的浏览器的 cookie。我们还可能收集和处理有关您实际位置的信息。我们自动收集的信息是统计数据，其中可能包含也可能不包含个人数据，我们可能将这些信息保留，或与我们通过其他方式或由第三方获取的个人数据关联。
Cookies 和类似技术
We and our partners use various technologies to collect and store information when you visit one of our services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services from our partners, such as advertising services. Our third party advertising and analytics partners include Google, Facebook, Instagram, Cybba, Duetto and other remarketing services.
The technologies we use for this automatic data collection may include:
Cookies
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our services.
We may use cookies for the following purposes:
- 在用户会话期间保持连续性
- 出于研究和其他目的收集有关网站使用情况的数据
- 存储您对某类信息和营销优惠的偏好
- 我们的 Cookie 只会跟踪与您网站在线活动相关的活动，而不会跟踪您的其他互联网活动。我们的 Cookie 不会收集个人数据。您可以在浏览器中配置首选项或选项，以决定计算机是否以及如何接受 Cookie。但是，如选择拒绝 Cookie，您可能无法使用我们的某些在线产品和服务或网站功能。
- 我们有时可能会允许其他公司在我们的网站上设置 Cookie 并为我们收集 Cookie 信息。在某些情况下，我们还可能使用另一家公司来运营我们网站的网络服务器，或者处理信用卡购买信息。我们对这些公司收集的 Cookie 信息的使用方式同上。
网络信标
我们的服务页面或电子邮件可能包含一些小型电子文件，也即网络信标（也称为透明 gif、像素标签和单像素 gif）。这些文件允许我们对访问过页面或打开过电子邮件的用户进行统计，并用于其他关联网站的统计（例如，记录某些网站内容的受欢迎程度以及验证系统和服务器的完整性）。
点击流数据
点击流数据，是指您从网站请求网页时我们的计算机收集的信息。点击流数据可能包括所提供的页面、查看页面所花费的时间、请求来源、发出请求的浏览器类型、查看的前一个页面和类似信息等信息。点击流数据使我们能够分析访问者如何访问网站、什么类型的内容受欢迎、总体上什么类型的访问者对网站上特定类型的内容感兴趣。
我们如何使用所收集的信息
如果您确实向我们提供了个人数据，我们将以符合数据收集或授权目的的方式使用这些数据，包括用于以下目的：
- 提供您请求的服务，包括：
- 为了便于预订、付款、发送管理信息、确认信或抵达前消息。
- 为了完成您的预订和住宿，例如处理您的付款、确保您的房间可用并为您提供相关的客户服务。
- 支持我们的电子收据计划。
- 管理我们与您的合同关系，因为我们有这样做的合法权益和/或有遵守法律的义务。
- 根据您的个人喜好个性化服务，包括：
- 根据您的个人喜好定制您的体验
- 根据您的个人喜好提供量身定制的优惠
- 根据您的个人喜好与您沟通商品和服务，包括：
- 向您发送营销传播信息和促销优惠，以及定期的客户满意度调查、市场研究和质量保证调查。
- 商业目的
- 遵守所有适用的法律要求。
- 调查可能的欺诈或其他违反我们隐私政策的行为和/或伤害我们用户的企图。
Our Legal Basis For Collecting Personal Data
每当我们收集您的个人数据时，我们可能会基于以下法律依据进行收集：
- 您同意此类收集和使用;
- 出于履行我们与您之间协议的需要，例如您同意使用我们的服务或您对产品的要求；
- 我们的合法商业利益，包括但不限于以下需要收集或使用个人数据的情况：
- 出于管理目的在组织内传输客户数据；
- 产品开发和改善 – 经过处理，AGI 能够增强、更改、个性化或以其他方式改进我们的服务和通信，以造福我们的用户，并更好地了解人们如何与我们的网站互动；
- 沟通和营销，包括出于直接营销目的处理数据（须您选择用于这些目的），并确定我们促销活动和广告的有效性；
- 欺诈检测和预防;
- 加强我们的网络安全，包括提高我们网络和信息系统的安全性，以及
- 一般业务运营和尽职情况；
前提是，在每种情况下，我们都会权衡我们为此目的进行处理的必要性以及您的隐私和保密利益，包括考虑您的合理期望、处理的影响以及任何已实施或可能实施的保障措施。在任何情况下，我们都会将出于我们合法商业利益的此类处理限制在其目的所必需的范围内。
我们分享的信息
我们不会与组织之外的公司、组织和个人共享个人数据，除非存在以下情况之一：
征得您的同意。 在征得您的同意后，我们将与 AGI 之外的公司、组织或个人共享个人数据。
业主和特许经营商。 我们出于本隐私声明中所述的目的向 AGI 品牌财产的业主和特许经营商披露个人数据和其他数据，例如提供和个性化服务以及促进忠诚度计划。
授权许可方。 我们出于本隐私声明中所述目的，向授权许可方披露个人数据和其他数据，例如提供和个性化服务以及满足您的请求。例如，这种共享使您能够购买 AGI 品牌的商品和服务，包括分时物业。
战略业务合作伙伴。 我们向精选的战略业务合作伙伴披露个人数据和其他数据。这些战略业务合作伙伴提供的商品、服务和优惠可以增强您在酒店的体验，或者我们认为您会感兴趣。通过与这些战略业务合作伙伴共享数据，我们能够为您提供个性化服务和独特的旅行体验。例如，这种共享使我们酒店的水疗中心、餐厅、健身俱乐部、礼宾部和其他网点能够为您提供服务。
用于外部处理。 我们向关联公司或其他值得信赖的企业或合作伙伴提供个人数据，以便他们根据我们的指示并依照我们的隐私政策和任何其他适当的保密和安全措施来为我们处理这些数据。这些第三方包括支付处理商，例如处理交易、订单履行、信息技术和相关基础设施供应、客户服务、电子邮件发送、营销、审计和其他服务的金融机构及其供应商和承包商。在我们的政策中，我们仅向受合同义务约束的承包商、服务提供商和其他第三方共享个人数据，对个人数据进行保密，并且仅用于我们向其披露之目的。在某些情况下，您可以拒绝我们与业务合作伙伴和供应商共享您的信息，从而避免我们向他们共享您的信息。如果您不允许我们向业务合作伙伴或供应商共享您的信息的权限，您通过网站使用其服务时可能会受到限制。我们不会出于营销目的与第三方共享个人数据。
法律原因。 如果我们充分相信出于以下目的，以合理和必要的方式访问、使用、保留或披露信息是合理的，我们可能与 AGI 之外的公司、组织或个人共享个人数据：
- 满足任何适用的法律、法规、法律程序或可执行的政府要求。
- 执行适用的使用条款，包括调查潜在的违规行为。
- 检测、预防或以其他方式解决欺诈、安全或技术问题。
- 根据法律要求或许可，保护 AGI、我们的用户或公众的权利、财产或安全免受损害。
在我们认为适当的情况下，我们会尝试通知用户有关其个人数据的法律要求，除非法律或法院命令禁止，或者请求属于紧急情况。当我们自行判断认为这些要求过于宽泛、模糊或缺乏适当的授权时，我们可能会对这些要求提出异议，但我们不承诺对每一项要求提出质疑。
业务转让。 如果我们建立新的关联实体、被其他组织收购或合并，或者如果我们的大部分资产都被转让给其他组织，用户的个人数据通常是被转移的业务资产之一。如果 AGI 本身或我们的大部分资产被收购，用户的个人数据可能成为被转让的资产之一。
汇总网站使用信息。 我们可能会与第三方共享汇总和匿名/假名的个人数据，以促进或描述网站的使用，用于研究、营销、广告或类似目的。
其他用途和披露
我们不会在 AGI 之外出售、许可、传输或披露此信息，除非：
- 如果您明确授权我们这样做
- 允许我们信任的服务提供商、附属公司、供应商或代理商为我们提供服务所必需
- 为了向您提供我们的答复、产品或服务
- 向代表我们执行营销服务的实体或与我们签订联合营销协议的其他实体披露
- 这是我们合法商业目的所必需的，包括欺诈预防和监控、产品和服务的开发和改进、内部营销目的以及运营
- 发生以下情况之一：AGI 的全部或大部分资产被出售、AGI 与另一个实体合并或任何合并、股份交换、合并、重组或类似交易导致 AGI 不复存在。
- 保护我们的客户、我们自己、我们的关联公司或其他人的权利、财产、安全、运营和隐私
- 在适用法律要求或允许的情况下，例如遵守法律要求并响应政府机构（包括您所在州或国家以外的法律和机构）的要求。
- IP 地址是某些电子设备用来在互联网上相互识别和通信的唯一标识符。此外，用于访问互联网的设备通常携带唯一的设备标识符、有关浏览器类型和操作系统的信息。当您访问我们的网站时，我们可能会收集 IP 地址、唯一设备标识符以及与您用于连接互联网的设备相关的其他信息。我们使用这些信息来确定设备的大致物理位置，并了解网站访问者来自世界哪些地区。我们还可能使用这些信息来改进网站。
您未能提供个人数据
您需要提供个人数据才能使用我们的某些服务和程序。如未能提供此类个人数据，您可能无法访问和使用我们的服务和/或程序，或我们的服务和/或程序的某些部分。
我们对您个人数据的保留
我们可能会在与最初收集目的一致的期限内保留您的个人数据。例如，我们保留您个人数据的时间不会超过您使用我们的程序和服务所需的合理时间，以及此后的合理时间。我们还可能在必要的期限内保留您的个人数据，以便我们追求合法商业利益、进行审计、遵守法律义务、解决争议和执行协议。
您的选择以及访问、更新或删除您的个人数据
当您使用我们的服务时，我们会确保您能选择我们如何使用您的个人数据。我们的目标还包括向您提供对您个人数据的访问权限。如果信息有误，我们会努力提供快速更新或删除信息的方法 – 除非我们出于合法业务或合法目的而必须保留该信息。在遵守适用法律的情况下，您可以通过与我们联系，来获得我们保存的有关您的个人数据的副本，或者更新或更正信息中的不准确之处。为了保护您的隐私和安全，我们会在授予您访问信息的权限之前采取措施验证您的身份。此外，如果您认为我们保存的关于您的个人数据不准确，您有权要求我们在遵守适用法律的前提下进行更正或修改，请按照下文“如何联系我们”所列信息联系我们。
European Users’ Rights with Respect to Personal Data
一些数据保护法，包括欧盟的《通用数据保护条例》（“GDPR”），为您提供了与您与我们共享的个人数据相关的某些权利。如果您是欧洲经济区居民，您可能拥有以下权利：
- 知情权。 您有权获知您个人数据的使用情况。本隐私政策向您提供此类信息。
- 访问权。 您有权索取我们持有的关于您的个人数据的副本。
- 更正权： 如果发现您的个人数据不准确或过时，您有权要求更正或更改您的个人数据。
- 被遗忘权： 您有权随时要求我们从服务器中删除您的个人数据，并在我们不需要保留此类数据时删除您的个人数据。但请注意，删除您的个人数据可能会影响您使用我们的服务。
- 反对权（选择拒绝）： 您有权随时选择拒绝对您个人数据的某些用途，例如直接营销。
- 数据可移植权： 您有权获得您提交给我们的个人数据的“可移植”副本。一般来说，这意味着您有权要求我们将存储在我们的服务器/IT 环境中的您的个人数据移动、复制或传输到其他服务提供商的服务器/IT 环境。
- 拒绝接受自动决策（包括分析）的权利： 如果决策基于自动处理，并且对您产生法律效力或类似的重大影响，您有权不接受该决定并坚持要求人工干预。
- 向监管机构投诉的权利。
要提出此类请求，您可以使用以下联系信息与我们联系，我们将根据适用法律考虑您的请求。
Changing or Deleting Your Information
You may update or correct information about yourself by submitting a request through the form at the bottom of this page. If you completely delete all such information, then your account may become deactivated. We may retain an archived copy of your records as required by law, to comply with our legal obligations, to resolve disputes, to enforce our agreements or for other legitimate business purposes.
We may contact you to request that you update your Personal Data on a regular basis to ensure its integrity for the purposes of ongoing data management.
Our Opt-In / Opt-Out Policy
电子邮件
By providing an email address on the AGI Sites, you agree that we may contact you in the event of a change in this Privacy Policy, to provide you with any service related notices, or to provide you with information about our events, invitations, or related educational information.
For purposes of this Privacy Policy, “opt-in” is generally defined as any affirmative action by a user to submit or receive information, as the case may be.
We currently provide the following opt-out opportunities:
- 您可以随时点击我们在优惠、新闻通讯或其他电子邮件消息（电子商务确认或服务通知电子邮件除外）中提供的链接来取消订阅服务。
- At any time, you can contact us through privacy@acehotel.spambreak.com or the address or telephone number provided below to unsubscribe from the service and opt-out of our right per your consent under the terms of this Privacy Policy to share your Personal Data.
- You may update or correct information about yourself by submitting a request through the form at the bottom of this page.
无论本隐私政策有何其他规定，请注意，我们始终保留在本隐私政策发生变更时与您联系或向您提供任何服务相关通知的权利。
SMS/Text
By sharing your number, you’re saying YES to texts from Ace Hotel. We send occasional things we think you’ll like — cheat codes, special rates, updates and love notes. Should you feel like cleansing your cellular space, you may opt out anytime. Standard message/data rates apply.
社交媒体平台和网站
Any information, communications or material of any type or nature that you submit to our Websites (including, but not limited to any AGI website contained on a social media platform or website such as Facebook or Twitter) by email, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy.
AGI is not responsible for any content or Submissions contained on such sites and platforms. By visiting any AGI website that is contained on a social media platform or website, you are representing and warranting to AGI that you have reviewed the applicable privacy policy and terms of use of that platform or website and that you will abide by all such provisions contained therein.
Additionally, in the event that AGI offers a message board or any other interactive or social-type feature on a website administered directly by AGI, please be aware that these platforms may allow you to publicly post and share information with other users. Although AGI may take certain precautions to protect those who use these areas of an AGI website, we warn against giving you should not give out any personal data in such public forums as we cannot guarantee the privacy that information will not be private and safety of these areas and may not be monitored and is not guaranteed, and we therefore cannot be responsible for any misused information you choose to post. Your use of these features is fully at your own risk.
第三方链接
The Websites may contain links to webpages operated by parties other than AGI. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Further, it is up to the User to take precautions to ensure that whatever links the User selects or software the User downloads (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. These websites and services may have their own privacy policies, which the User will be subject to upon linking to the third party’s website. AGI strongly recommends that each User review the third party’s terms and policies.
国际传输
We are committed to complying with applicable laws, regulations and mandatory government standards regarding the protection of Personal Data.
Since we are a global organization, Personal Data and any additional information submitted may be used globally in connection with employment, business processes within AGI, or communicating with our clients. Therefore, Personal Data may be transferred to other AGI entities worldwide, where it will be processed in accordance with this Privacy Policy and laws that are applicable in each country. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.
If we transfer your Personal Data out of your jurisdiction, we will implement suitable safeguards and rely on legally-provided mechanisms to lawfully transfer data across borders to ensure that your Personal Data is protected.
保密性和安全性
+We restrict access to personal data collected about you at the Websites to our employees, personnel and those of our affiliates’ employees, and to others who need to know that information to provide services to you or to us, or in the course of conducting our normal business operations.
+While no website can guarantee security, we maintain reasonable and appropriate physical, electronic and procedural safeguards intended to protect your personal data collected via the Websites.
+We maintain administrative, technical and physical safeguards designed to protect the User’s Personal Data and information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, taking into account technological reality, cost, the scope, context and purposes of processing weighted against the severity and likelihood that the processing could threaten individual rights and freedoms. For example, we use commercially reasonable security measures such as encryption, firewalls, and Secure Socket Layer software (SSL) or hypertext transfer protocol secure (HTTPS) to protect Personal Data.
+We advise all AGI employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies.
+If we collect account information for payment or credit, AGI will use the information only to complete the task for which the account information was offered.
儿童
The Site is not intended for use by children. We do not intentionally gather Personal Data about visitors under the age of 16, and we request that they not provide Personal Data through the Services. If a child has provided us with Personal Data, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under age 16, please contact us at privacy@acehotel.spambreak.com. If we learn that we have inadvertently collected the personal data of a child under 16, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.
直接营销和“禁止追踪”信号
The California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. We do not disclose personal data to third parties for the third parties’ direct marketing purposes. To request the above information, please e-mail us at: socialmedia@acehotel.spambreak.com or write to us at: Attention: Meriem Soliman, Ace Group International LLC, 7 West 30th Street, 12th Floor, New York, NY 10001, with a reference to California Disclosure Information.
AGI does not track its users over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser may include controls to block and delete cookies, web beacons and similar technologies, to allow you to opt out of data collection through those technologies.
网站隐私声明变更
我们可能会随时更改本隐私声明。本声明的最新版本反映在声明顶部的版本日期中。您在这些变更后使用我们的服务即表示您接受修订后的隐私声明。本声明无意也不代表任何一方产生任何合同或其他法律权利。
Revisions:
03, 2017
May 25, 2018
如何联系我们
如果您对本隐私政策有任何具体疑问，请通过电子邮件或写信至以下地址与我们联系：
privacy@acehotel.spambreak.com
646.559.0076
Ace Group International LLC
7 West 30th Street, 12th Floor
New York, NY 10001